Refund and Returns Policy

Return Policy

Our Return Policy strictly covers physical products that need to be sent back to us or exchanged.

1. Eligibility for Return
You may request a return only if:

• The product is Defective/Damaged: The item arrived broken or has a clear manufacturing defect (e.g., broken 3D print, shattered glass).

• The Wrong Product was Delivered: You received an item different from your order (e.g., wrong color, wrong name spelling made by us, or a different item entirely).

2. Non-Returnable Items
We DO NOT accept returns for:

• Change of Mind: We cannot accept returns if you simply decided you no longer want the item.

• Customer Errors: Incorrect spelling, dates, or design choices made by you during the ordering process.

• No Unboxing Video: Claims without the mandatory video proof will be rejected immediately.

3. Return Process

• Contact us at Connect@mycraftedcharm within 24 hours of delivery.

• Submit your Order ID and the Unboxing Video.

• If approved, we will arrange for a replacement to be shipped to you at no extra cost.

Refund Policy

Our Refund Policy applies when a replacement is not possible or if you are eligible for a monetary refund.

1. When Do We Offer a Refund?
Refunds are only issued under the following circumstances:

• Stock Unavailability: If we are unable to replace a damaged or wrong product due to lack of stock or materials.

• Order Cancellation (Pre-Shipment): If you cancel your order within 2 hours of placing it (before the customization process has started). Once customization begins, no refunds are allowed.

• Lost Packages: If the courier company officially confirms your parcel has been lost in transit.

2. Refund Processing Time

• Once a refund is approved by our team, it will be initiated within 24-48 hours.

• The amount will be credited back to your original source of payment (Credit Card, Debit Card, UPI, etc.) within 5-7 business days, depending on your bank’s processing speed.

3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us at connect@mycraftedcharm.in